> For the complete documentation index, see [llms.txt](https://help.innadril.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.innadril.gg/account-and-application/received-password-reset-email-but-didnt-request-it/running-a-virus-scan.md).

# Running a Virus Scan

**Antivirus Software**

Antivirus software scans a computer's memory and storage to identify and eliminate viruses. Before you download one, keep these tips in mind:

* We recommend running separate security scans with multiple security programs.
* Never run multiple real-time protection programs at same time. For example, Avast and Kaspersky provide real-time protection and should not run simultaneously.
* Install one program that provides real-time protection and one program to run on-demand security scans.
* Run your antivirus scan while the game launcher and game are open to help detect issues affecting the program.

**Real-Time Protection: Antivirus Software**

These security programs are considered game friendly.

* [Kaspersky](http://usa.kaspersky.com)
* [Microsoft Security Essentials](http://www.microsoft.com/en-us/download/details.aspx?id=5201)

***Note:*** Many antivirus programs periodically issue software updates. Make sure your antivirus programs are up to date before beginning your scan.

**On-Demand Security Scans: Anti-Spyware**

Spyware programs can crash the game, minimize the game window, and cause connection issues. Anti-Spyware software scans a computer's applications and storage space for spyware programs. As with antivirus software, you should never run more than one scan at a time.

* [Malwarebytes Anti-Malware](http://www.malwarebytes.org)
* [Microsoft Windows Defender](http://windows.microsoft.com/en-us/windows7/products/features/windows-defender)


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