Scope of Technical Support

Outside the Scope of Technical Support

Unsupported Requests	Who to Contact
In-depth BSOD or kernel panic troubleshooting	The system manufacturer
Hardware installation	A local computer technician
Overclocking	A local computer technician
Resolving heat issues	The system manufacturer
Major OS updates	Windows
Troubleshooting specific router settings or malfunctions	The router's manufacturer
Troubleshooting specific firewall or antivirus settings	The software manufacturer
Advanced service pack installation troubleshooting or BIOS updates	The system manufacturer
Performing a system restore or running third party defrag tools	The system manufacturer or a local computer technician
Recommending specific hardware replacement items to meet system requirements	The system manufacturer or a local computer technician