# Scope of Technical Support

## Outside the Scope of Technical Support

<table><thead><tr><th>Unsupported Requests</th><th>Who to Contact</th><th data-hidden></th></tr></thead><tbody><tr><td>In-depth BSOD or kernel panic troubleshooting</td><td>The system manufacturer</td><td></td></tr><tr><td>Hardware installation</td><td>A local computer technician</td><td></td></tr><tr><td>Overclocking</td><td>A local computer technician</td><td></td></tr><tr><td>Resolving heat issues</td><td>The system manufacturer</td><td></td></tr><tr><td>Major OS updates</td><td><a href="http://windows.microsoft.com/en-us/windows/support?ocid=HOW-TO_O_WOL_Hero_Home_HowTo_Null_01#1TC=windows-7">Windows</a></td><td></td></tr><tr><td>Troubleshooting specific router settings or malfunctions</td><td>The router's manufacturer</td><td></td></tr><tr><td>Troubleshooting specific firewall or antivirus settings</td><td>The software manufacturer</td><td></td></tr><tr><td>Advanced service pack installation troubleshooting or BIOS updates</td><td>The system manufacturer</td><td></td></tr><tr><td>Performing a system restore or running third party defrag tools</td><td>The system manufacturer or a local computer technician</td><td></td></tr><tr><td>Recommending specific hardware replacement items to meet system requirements</td><td>The system manufacturer or a local computer technician</td><td></td></tr></tbody></table>


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