# Troubleshooting Installation and Patching

If currently patching or undergoing maintenance there might be a known issue affecting all players. Follow our [Discord](https://www.discord.com/invite/UKMzYY3xfy), for information on any ongoing issues.

1. [Update or temporarily uninstall any security programs](/account-and-application/troubleshooting-installation-and-patching/troubleshooting-security-applications.md), which may mistakenly identify the login module as a security threat.
2. If you're using a wireless connection, [optimize your internet connection](/disconnects/optimizing-your-internet-connection.md) to rule out a connection issue.
3. [Update your drivers and operating system](/account-and-application/troubleshooting-installation-and-patching/updating-your-drivers-and-operating-system.md) to resolve any compatibility issues.
4. Try creating a [new administrator account](/account-and-application/creating-a-new-administrator-account.md) to resolve permissions issues.

<details>

<summary>Advanced Troubleshooting</summary>

1. [Disable any proxies](/disconnects/optimizing-your-internet-connection/disabling-proxy-settings.md) that may interfere with the login module.
2. If you're using a VPN, try removing it.
3. [Run a security scan](/account-and-application/received-password-reset-email-but-didnt-request-it/running-a-virus-scan.md) to remove any viruses or malware infections.
4. [Uninstalling](/game-client-and-launcher/trouble-starting-the-game/my-launcher-does-not-update-game-and-does-not-start-the-game-cant-change-language.md) and [reinstalling](/game-client-and-launcher/installing-innadril-launcher.md) the launcher may resolve rare start-up issues.
5. [Uninstall and reinstall your game](/game-client-and-launcher/downloading-files.md).

</details>

**Tried everything here?**

If you have tried these steps and still require assistance, please [contact us](https://innadril.com/en/panel/support#ticket-list).


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