# Troubleshooting Security Applications Antivirus and firewall software play an important role in computer security. However, these applications may prevent Innadril software from running, installing, or patching correctly. Updating or temporarily uninstalling your security software can help resolve these issues. ***Note:*** Some security programs may be difficult to uninstall. ESET maintains a comprehensive list of [common antivirus uninstallation tools](http://support.eset.com/kb146/?\&page=content\&id=SOLN146) on their website. If you are not comfortable configuring or uninstalling your security software, contact your security software's technical support department for assistance. They may be able to help you configure their product to not interfere with future game installation and patching. For a list of game-friendly security programs, see our [Security Software](/account-and-application/troubleshooting-installation-and-patching/troubleshooting-security-applications/security-software.md) page. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.innadril.gg/account-and-application/troubleshooting-installation-and-patching/troubleshooting-security-applications.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.