# Analyzing A Pathping

If there is consistent packet loss of 1% or more at your router (hop 0) or modem (hop 1), update your firmware or replace your hardware. Packet loss anywhere else along the route should be reported to your ISP. If you need help analyzing your pathping, you can post the results on our technical support forums.

You can disregard data that shows as 100% packet loss once it reaches our servers.

If you get a result with only one IP listed, the test failed. You need to disable your router's firewall and run the test again. Contact your router's manufacturer for more information. Make sure you re-enable your router's firewall after the test is complete.

Example pathping:

![](/files/j0GkYrxmGiNw9wACRmV3)

***Note:*** This example is for teaching purposes only and does not indicate past or current ISP issues.


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