# 4.5 Obligaciones del operador

**Como parte del Acuerdo de Usuario, el Operador deberá:**

* Posibilitar que el Usuario pueda recibir los Servicios del Operador dentro de este Portal (incluyendo la recepción de Servicios Adicionales de Pago).
* Responder a las preguntas de los Usuarios y si hay situaciones controvertidas, tomar todas las medidas para resolverlas.


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