# Chargeback Repayment Options A chargeback is the return of funds after a customer successfully disputes a payment with their financial institution. We will usually remove content from an account when there is a chargeback on the associated transaction. In certain situations, a chargeback will result in your game account being locked. To resolve a Innadril Shop chargeback, [contact Innadril Customer Support.](https://innadril.com/en/panel/support#ticket-list) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.innadril.gg/payment/common-problems-with-payments/chargeback-repayment-options.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.