# Unauthorized Charge If you have unfamiliar charges from Innadril on your credit or debit card statement, [contact Innadril Customer Support](https://innadril.com/en/panel/support#ticket-list) for help and notify your financial institution. In many cases, the charges are the result of a friend or family member using the card. Common amounts are: * 60 balans (£6) for L-Coin chest which contains 8000 L-Coins. * 100 balans (£10) balans for Change Character Nickname. * 20 balans (£2) balans for Chest which contains 1000 L-Coins. * 40 balans (£4) balans for Premium 7d. If you are positive that the charges were not made by you or an authorized party, your card information should be considered stolen and you should report the charges as theft directly to your card issuer. Your card issuer can reverse these charges. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.innadril.gg/payment/common-problems-with-payments/solutions-to-common-payment-issues/unauthorized-charge.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.