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    • Common problems with payments
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      • Charged for the Same Order More Than Once
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        • Unauthorized Charge
        • Strong Customer Authentication
      • Chargeback Repayment Options
      • What Is a CVV Code?
  • Game client and Launcher
    • Downloading files
    • Installing Innadril Launcher
    • Trouble starting the game
      • My launcher does not update game and does not start the game/can't change language
      • File repair process has failed
  • Account and application
    • Creating a New Administrator Account
      • Windows 7
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    • Received Password Reset Email But Didn't Request It
      • Cannot Log in After Password Reset
      • Running a Virus Scan
    • Troubleshooting Installation and Patching
      • Troubleshooting Security Applications
        • Security Software
      • Updating Your Drivers and Operating System
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        • Windows OS Updates
    • Scope of Technical Support
  • Disconnects
    • Optimizing Your Internet Connection
      • Bypassing the Router
      • Running a Traceroute
      • Running a Pathping
        • Analyzing A Pathping
      • Disabling Proxy Settings
  • Rules
    • Social Media and Chats rules of conduct
      • Can't Post on Forums
    • In-Game rules of conduct
    • User agreement
      • 1. Definitions
      • 2. Subject of the Agreement
      • 3. Terms for entry of the Agreement into a force.
      • 4. Rights and Obligations of the Parties
        • 4.1 User Rights
        • 4.2 User Obligations
        • 4.3 User does not have the right to:
        • 4.4 Operator Rights
        • 4.5 Operator Obligations
        • 4.6 Limitation of liability of the Operator
        • 4.7 The Operator does not guarantee:
        • 4.8 Account Penalty Policy
      • 5. Privacy and Security
      • 6. Additional Paid Services
      • 7. Refund Return Cancellation Policy
      • 8. Disclaimer of Warranties
      • 9. Additional Provisions
  • World Trade Rules
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  1. Rules
  2. User agreement
  3. 4. Rights and Obligations of the Parties

4.7 The Operator does not guarantee:

  • Continuous, reliable, error-free operation of the Portal, access to its resources, Services, including Additional Paid Services.

  • The fact that the Portal will full compliance with the requirements and representations of the User.

  • That the quality of the provided Services (Additional Paid Services) will meet the expectations of the User.

  • The Operator is not obliged to provide documents and other evidence indicating the violation (by the User) of this Agreement and the application of penalty / disciplinary sanctions against the User upon the User’s request.

  • The User uses the Portal, the Operator’s Site solely at his own risk, of his own free will, without coercion. He understands the possible risks associated with the use of the Operator’s resources and has no claims to the Operator.

The Operator is not responsible for any losses incurred by the User due to the inability to access the game and control specific content because of access restrictions to the gaming service or differences in time zones.

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Last updated 1 year ago