# Windows 7

1. Open **Control Panel** from the Start menu.
2. Click on ***User Accounts.***
3. Click **Manage another account**. 

   ***Note*****:** If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
4. Click ***Add.***
5. Type the name and domain you want to give the user account and click ***Next.***
6. Select **Administrator** and click ***Finish.***
7. Log in to the new Administrator account and retest the application you were having problems with.

<details>

<summary>Advanced Troubleshooting (Non-Administrator Accounts)</summary>

Windows Secondary Logon allows administrators to log on with a non-administrator account to perform administrative tasks without logging off. The Secondary Logon service must be enabled for game to install and run on an account without administrator permissions.

1. Press **Windows Key** + **R**.
2. Type **services.msc** into the Run window.
3. Click **OK**.
4. In the **Name** column, locate and right-click **Secondary Logon.**
5. Select **Properties.**
6. Under the **Startup Type** dropdown menu, select **Automatic**.
7. Click **OK**.

Some security programs may turn the secondary logon service off. If the service is disabled again after you've switched it to automatic, you must configure your security program to stop disabling the service. Contact your security program's manufacturer if you need assistance with configuring your security software.

</details>

**Tried everything here?**

If you have tried these steps and still require assistance, please [contact us](https://innadril.com/en/panel/support#ticket-list).